Connections for Kids
Frequently Asked Questions
Registration Process
Fee Schedule
Visitation and Exchange Service Guidelines

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There are many questions you may have regarding supervised visitation and exchanges. We have put together this list of the more common questions that we get in order to help serve you better.

Q: What happens if I come in to register and the other side never does?
Connection fo Kids will keep a registration "pending" (awaiting all parties' information to begin services) for 90 days. After that the information will be stored and the parties will be required to complete registration again to begin services. Consequences for failing to follow through with court orders to participate in services may vary. Please consult with your attorney in this regard. Clients can only be responsible for their own actions, and we urge all clients to comply with the orders of the court.
Q: We're both registered, now what?
Once both parties have registered Connections for Kids will review the court order and/or "Rule 11" agreement and schedule a vistiation or exchange based on our availability and the court order or agreement. Parties will be notified through their attorneys once a regular visitation or exchange has been established. Pro se parties will be notified directly. Connections for Kids will attempt to provide a courtesy phone call for each party the first time a new visit or exchange is scheduled.
Q: Can I get schedule for a 4 hour block of time on a weekend?
Generally, no. Our week-end time slots are divided into two hour blocks on both Saturday and Sunday (from 9:00am to 11:00am, 11:30am to 1:30pm, 2:00pm to 4:00pm, and 4:30pm to 6:30pm). we are occasionally able to provide longer time frames during the week. Please check with us on our current availability/demand if you have special case considerations.
Q: How does Connections for Kids determine what "weekend" it is?
This is often a complicated question when dealing with family law cases. To avoid confusion, Connections for Kids schedules based on specific dates during the month (i.e. 1st and 3rd Saturdays, 2nd and 4th Thursdays, etc) which you can easily determine from looking at an ordinary calendar. For cases where there are multiple visits or exchanges (such as Friday evening exchanges with a return on Sunday evening), we chart based on the first day of the visit/exchange and then the following visit/exchange date (i.e. exchanges are scheduled for the 1st and 3rd Firday with the return exchange on the following Sunday. This way, even if a weekend is split over multiple months parties can see clearly on the calendar what the 1st, 2nd, 3rd, 4th time a particular day occurs in the month and then what the following noted day is.
Q: I've been ordered to pay all of the fees. Does this mean if the other side is charged late fees or case management fees I have to pay them?
No. There are party-specific charges, such as case management fees, records request fees, etc., which will be due from the party which has incurred them, even if only one party is ordered to pay for the supervised visitation or exchange services.
Q: Can you call the other side and ask them if they will [fill in the blank]?
No. It is the responsibility of the parties to communicate with each other, either directly or through their attorneys, regarding case information or requests. We will provide courtesy notification to attorneys at various times, however, it would be inappropriate for us to service as an advocate for one party or the other.
Q: The other side and I would like to change the time/date of the next visit or exchange. If we both agree to it can we do that?
Connections for Kids may not be able to accomodate all requests for schedule changes due to the other cases we are also providing services for. Please provide written requests from both parties (or a "Rule 11" agreement from the attorneys) in regards to the requested time/date change and we will attempt to make arrangements. Time slots are filled on a first come, first served basis.

In general we cannot arrange a change in a visitation or arrange an unscheduled visitation with less than 48 weekday business hours notice. This means for a weekend visit we would need to have confirmed requesy by 5:00pm the preceding Wednesday.
Q: My attorney didn't tell me about the fax/telephone call/letter/etc. Am I still responsible?
Yes. Good communication and contact between you and your attorney is very important. Connections for Kids will often send copies of letters to all attorneys involved in a case as a way of making sure all parties are informed about ongoing case issues. Due to the difficulty of communicating in person with each and every client facsimile transmissions ("faxes") to attorneys are often sent out automatically after hours.

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120 E. 2nd Avenue | Corsicana, TX 75151 | Phone: 903.872.3772 | Fax: 903.872.3755